Event Detail

Virtual Bronze Quality Award Application Workshop | AL & SNF

November 8 and 15, 2023 | 11 am to 1 pm


If your organization has thought about participating in the AHCA/NCAL National Quality Award program, this is your opportunity to complete the Bronze Award application from beginning to end with coaching support along the way from our expert facilitators.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts – becoming a high-performing organization.


The Bronze Award – Commitment to Quality is the first level in your performance excellence journey. The goal of this award is to provide applicants with the tools and resources they need to achieve performance improvement.


Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management document,” and not just an award application.

12 CEUs will be provided upon complete course completion. 


  1. Understand the AHCA/NCAL Bronze Quality Award process.
  2. Gain an understanding of the value of participating in the Quality Award process.
  3. Go “behind the scenes” of the assessment process and why this is important – beyond an award application.
  4. Understand the technical requirements and policies of the Bronze Quality Award process.
  5. Understand how quality improvement activities build a culture of continuous improvement and high-performance work teams.
  6. Write the draft of your organization’s Bronze Quality Award application.


Cathy Bergland has served at Presbyterian Homes & Services (based in Minnesota) since 1986 in various roles, most recently in the area of Leadership Development. She is also with CB Leadership Group, a consulting and training organization focusing on leadership development, intercultural competence, and performance excellence. Cathy received her undergraduate degree in Music Therapy from the University of Wisconsin-Eau Claire, her MBA from the University of St. Thomas, and is also a licensed Nursing Home Administrator. She has filled adjunct faculty positions with the University of Wisconsin-Eau Claire (Health Care Administration) and Bethel University (MBA Program). She is a Qualified Administrator (QA) for the Intercultural Development Inventory (IDI). She also has 15 years of experience with the Baldrige Performance Excellence Criteria.

Cathy currently sits on the AHCA/NCAL National Quality Award Board and also serves the program in roles of Judge, Trainer, and Independent Examiner.